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MISSION STATEMENT
We are a high quality financial services provider with the urge to be the best at all times whilst adding value to all stakeholders.
VISION STATEMENT
We are a team driven to deliver the utmost in customer services. We are synonymous with innovation, building excellence and superior financial performance; and creating role models for society.
BELIEFS & CULTURE
The Bank maintains a culture of excellence, and goes to great lengths to ensure that customers are satisfied at all times. Our values are hinged upon professionalism, integrity and superior service delivery.
We maintain an informal but competitive environment where people call each other by their first names from entry level through to the Managing Director - no Sirs or Madams. This informal culture is not common practice in Ghana, but true to its convictions, the non-regimented and open environment brings out the best in Guaranty Trust Bank employees.
The Bank also maintains an open door policy. This reinforces the informal atmosphere and breeds a feeling of equality. Everyone is accessible and approachable, working in open offices along side their colleagues.
The work environment is built saliently on Total Quality Management, and a thirst for excellence in every thing we do. Quality is an integral part of the Bank and its improvement is not just in the hands of a few but in the hands of every member of staff. Delivering quality is the way we know how to sustain our competitive advantage.
For us at Guaranty Trust Bank, everyday presents the opportunity to make history, whilst consolidating our pride of place as a Proudly African and Truly International Bank.
ORANGE RULES
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